Eloise Salisbury- Chief Customer Officer

Customer Success leader with 12+ years building and scaling CS functions inside high-growth B2B SaaS and MarTech companies. Part of the leadership team that took Iterable from $20M to $220M+ ARR, I've since built two Customer Success organisations from scratch, most recently a 45-person global team at AutogenAI in under two years. Now I bring that same hands-on, commercially minded approach to founders as a Fractional CCO.

My superpowers:

• Building CS from zero. I've done this twice: as employee #1 of Iterable's London office, growing the team from 3 to 82 people, and again at AutogenAI, standing up a 45-person function across the UK, US and Australia. I know how to design the right operating model early and avoid the rework later.

• Turning CS into a revenue engine. I own NRR, not just retention. CS should be a growth lever, and I know how to make that case commercially.

• Building teams people want to stay on. Hiring, coaching and career pathing aren't afterthoughts for me.

If your Customer Success function needs to grow up fast, whether that's your first hire or your fiftieth, I'd love to help you get there. Get in touch to set up a scoping call.